{"id":4040,"date":"2024-06-03T08:13:51","date_gmt":"2024-06-03T00:13:51","guid":{"rendered":"https:\/\/dion.enzowebs.com\/?page_id=4040"},"modified":"2025-10-27T15:56:15","modified_gmt":"2025-10-27T07:56:15","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.pinn.my\/zh\/return-policy\/","title":{"rendered":"Delivery &#038; Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4040\" class=\"elementor elementor-4040\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10736ce9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10736ce9\" data-element_type=\"section\" data-e-type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ea84822\" data-id=\"7ea84822\" data-element_type=\"column\" data-e-type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-544ba37e elementor-widget elementor-widget-heading\" data-id=\"544ba37e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DELIVERY &amp; RETURN POLICY\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa1fb8d elementor-widget elementor-widget-text-editor\" data-id=\"aa1fb8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for shopping with <strong>Pinn.my<\/strong>. We strive to provide the best experience possible for all our customers. Please read our delivery and return terms carefully before placing your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41c5c56 elementor-widget elementor-widget-heading\" data-id=\"41c5c56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-605765a elementor-widget elementor-widget-text-editor\" data-id=\"605765a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><p>Order Processing Time<br \/>Orders will be processed within 1\u20133 working days after successful payment. Delivery time may vary depending on your location and courier service, typically:<\/p><ul><li><p>West Malaysia: 3\u20135 working days<\/p><\/li><li><p>East Malaysia: 5\u201310 working days<br \/><em>Please note that delivery times may vary based on courier services and unforeseen circumstances.<\/em><\/p><\/li><li><p>\u00a0Festive Seasons: During major festive periods (e.g. Hari Raya, Chinese New Year, Christmas), delivery may be delayed due to high shipping volume. We appreciate your patience and understanding.<\/p><\/li><li><p>Pre-order Items: For items marked as pre-order, estimated shipping timelines will be clearly stated on the product page. Your entire order will be shipped once the pre-order item is ready.<\/p><\/li><\/ul><\/li><li>Delivery Coverage<br \/>We currently offer delivery within Malaysia only. International shipping is not available at this time.<\/li><li>Courier Services<br \/>Orders will be shipped via our trusted third-party logistics partners such as J&amp;T Express, PosLaju, NinjaVan, etc. A tracking number will be provided once your order is shipped.<\/li><li>Customer Responsibility<br \/>Please ensure that your shipping address and contact details are accurate. We will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37430fe2 elementor-widget elementor-widget-heading\" data-id=\"37430fe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Exchange Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15c9d8e elementor-widget elementor-widget-text-editor\" data-id=\"15c9d8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We want you to be happy with your purchase. If there is an issue with your order, we\u2019re here to help.<\/p><p>General Returns: We accept returns within 7 days of receiving the item, provided the product is unused, in original packaging, and in resellable condition.<\/p><ol><li>Eligible for Return or Exchange:<ul><li>Incorrect item(s) received (e.g. wrong model, colour, or quantity)<\/li><li>Damaged or defective item(s) upon arrival<\/li><li>Faulty item(s) that do not function as intended<\/li><\/ul><\/li><li>Non-Returnable\/Exchangeable Items:<ul><li>Used or unsealed items, or items not in original packaging<\/li><li>Damage caused by misuse or mishandling<\/li><li>Hygiene-sensitive items (e.g. knives, personal items) once opened<\/li><li>Pre-order items<\/li><li>Perishable goods or consumables (e.g. food, supplements)<\/li><li>Items from selected brands (as stated on the product page)<\/li><li>Items explicitly marked as non-returnable<\/li><\/ul><\/li><li>How to Request a Return or Exchange:<ul><li>Contact us within 3 days of receiving your item(s) via WhatsApp (+6012-860 7731) or email (dionhomeplt@gmail.com)<\/li><li>Provide your order number and clear photos of the item(s) in question<\/li><li>Once approved, we will guide you through the return or exchange process<\/li><li>For non-faulty returns, return shipping costs will be borne by the customer<\/li><\/ul><\/li><li>Return Shipping:<br \/>Unless due to our error, return shipping fees are the customer\u2019s responsibility. We recommend using a trackable courier service.<\/li><li>Refunds:<ul><li>If your return is approved, a refund will be processed via store credit.<\/li><li>Please allow up to 7 business days for the refund process to be completed<\/li><\/ul><\/li><\/ol><p>We reserve the right to decline any returns that do not meet the above criteria.<\/p><p>For any concerns, please contact our customer support via WhatsApp +6012-860 7731 or email us at <a href=\"mailto:dionhomeplt@gmail.com\">dionhomeplt@gmail.com<\/a>.<\/p><p>\u00a0<\/p><p>\u00a9\u00a02025 Pinn.my | Delivery &amp; Return Policy subject to change without prior notice<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>DELIVERY &#038; RETURN POLICY Thank you for shopping with Pinn.my. We strive to provide the best experience possible for all our customers. Please read our delivery and return terms carefully [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4040","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pinn.my\/zh\/wp-json\/wp\/v2\/pages\/4040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pinn.my\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pinn.my\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pinn.my\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pinn.my\/zh\/wp-json\/wp\/v2\/comments?post=4040"}],"version-history":[{"count":10,"href":"https:\/\/www.pinn.my\/zh\/wp-json\/wp\/v2\/pages\/4040\/revisions"}],"predecessor-version":[{"id":4513,"href":"https:\/\/www.pinn.my\/zh\/wp-json\/wp\/v2\/pages\/4040\/revisions\/4513"}],"wp:attachment":[{"href":"https:\/\/www.pinn.my\/zh\/wp-json\/wp\/v2\/media?parent=4040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}