FAQs
FREQUENTLY ASKED QUESTIONS
Welcome to the PINN.MY FAQ page! Here, you will find answers to the most commonly asked questions about our store, products, and services. If you have any additional questions, please feel free to contact our customer support team.
General Questions
1. Who is PINN.MY?
PINN.MY is an online store offering a wide range of high-quality household products. We are committed to providing an exceptional shopping experience with curated items, secure payments, and prompt delivery.
2. How can I contact PINN.MY?
You can contact us via Contact Form or WhatsApp us. Our team is available to assist you with any inquiries or concerns.
Ordering
3. How do I place an order?
To place an order, browse our products, add the desired items to your cart, proceed to checkout, enter your billing and shipping information, select a payment method, and confirm your order. For more detail, please refer to our “Order Guide“.
4. Can I change or cancel my order?
Orders can be changed or canceled before we are processed. Please contact our customer support team via WhatsApp as soon as possible if you need to modify or cancel your order.
Payment
5. What payment methods do you accept?
Currently, we accept payments via Direct Bank Transfer. In the future, we will be adding more payment options such as online banking transfers, e-wallets, and credit/debit cards.
Shipping & Delivery
6. What are your shipping options and how much do they cost?
We offer various shipping options depending on your location and the size of your order. Shipping costs are calculated at checkout based on these factors.
7. How long will it take for my order to arrive?
Delivery times vary based on your location and the shipping method selected. Typically, orders are delivered within 3-7 business days.
Returns & Refunds
8: What is your return policy?
We only accept returns if the product is damaged or faulty. If you receive a damaged or faulty item, please contact our customer support team within 14 days of delivery to initiate a return.
9. How do I return an item?
To return an item, contact our customer support team for instructions or checkout our return guides. You will need to ship the item back to us, and once received, we will process your refund or exchange.
10. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refunded amount will be credited to your original payment met
My Account
11. Do I need an account to place an order?
Yes, you need an account to make a purchase at PINN.MY. An account will be created for you during the checkout process, ensuring a seamless shopping experience.
12. How do I create an account? A: Click on the “My Account” link at the top of our website, then select “Register.” Fill in the required details and click “Create Account.”
13. I forgot my password. How do I reset it? A: Click on the “Forgot Password?” link on the login page. Enter your email address, and a password reset link will be sent to you.